FAQ
Frequently Asked Questions Where's Home?
WE RUN NYC is proudly headquartered in Boston Massachusetts, United States of America.
Sizing & Fitment: How do the clothing articles offered on WERUNNYC.com fit?
All over our products are a modern true to size fitment. For Example if you are generally a size Large your should order a size Large. We take pride in sourcing the best materials and most modern fitments in order to exceed our clients expectations.
How many units of each product may I purchase on WERUNNYC.com?
Generally speaking, you may purchase up to six items per style. Except on limited release products, which will be one item per customer.
Shipping & Delivery Services:
Which shipping options are available?
All domestic USA orders will be shipped free via USPS or whichever service is the most cost efficient.
Do you accept orders placed outside of the US?
We charge a one time flat rate fee of $20 per order on all international orders when shipping worldwide.
Can I ship to a P.O. Box or APO/FPO address?
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary from 1 to 6 weeks. We provide all orders with tracking numbers which will include expected delivery dates.
How to track my order?
When we ship your order, you will receive an email with your tracking number. Use this number as a reference to track your order at USPS.com If you have further questions about your order, please email us at [email protected]
Collaborations and Sponsorships:
Does WE RUN NYC offer brand sponsorships?
No, We do not offer branding sponsorships at this time.
Does WE RUN NYC engage in brand collaborations?
No, WE RUN NYC is apart of a larger entity consisting of multiple fashion brands, so all collaborations will be made within our own organization.
Product Authenticity:
Where can I buy authentic WE RUN NYC products?
Authentic WE RUN NYC products can be purchased exclusively on WERUNNYC.com.
We are the official creator and trademark holder of the WE RUN NYC brand. WE RUN NYC products are crafted with the highest quality materials, design and workmanship.
What are counterfeits?
Counterfeit WE RUN NYC products are replicas or imitations of authentic WE RUN NYC products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic WE RUN NYC goods.
How can I identify a fake WE RUN NYC website?
Counterfeit WE RUN NYC products are frequently offered for sale on websites published at domain names containing the WE RUN NYC trademark - or slight variations thereof - together with descriptive or generic terms, such as “clothing”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.
How can I report counterfeits?
To report counterfeit WE RUN NYC products or suspect websites to WE RUN NYC, please send an email to [email protected] Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.